Albany Environmental Services Ltd

"One of the worst companies we’ve worked with in 15 years. They will not carry out regular work. Randomly skip scheduled visits. Have not provided a single useful resolution. They just come spend 4 min making a report in the most hurried basic fashion and will always chase you for money yet never check on the service. They are super unreliable and super unprofessional."

"If I could give zero stars I would. They insist on taking full payment upfront for three visits and then technician does not show up on agreed upon day and despite three phone calls and two emails, nobody calls back till after 6pm (and I wasted the whole day waiting for them!). They could not give me another firm date so requested a full refund. Stay away from this company - their customer service is beyond the pale!"

"Absolutely Terrible Service – Do Not Waste Your Time! If I could give zero stars, I would. I scheduled an appointment for Friday and waited the entire day for their technician to arrive. I called their office FIVE times, and each time, three different people reassured me that he was on his way and I just needed to wait. Well, I waited… and waited… and waited – and no one ever showed up. Not only did they waste my entire day, but their customer service is completely unreliable. No one bothered to follow up, apologize, or explain what happened. If this is how they treat their customers, I can only imagine how poorly they handle pest control. Avoid this company at all costs unless you enjoy being lied to and ignored."

"Only couple of months since we started to cooperate with Albany Environmental but customers service have been very helpful, friendly and accommodating- Customer focused team. The technicians have been supportive and helpful, also any emergency visits have been arranged quickly and efficiently. Account manager is always one phone call away, assisting with his knowledge and experience to help to choose right approach to the problem and find suitable solution. We've been looking for partnership with our service provider and so far we are not disappointed."

"This service was arranged for a friend. He had used another company who did a poor job and didn't solve the problem. Our first contact was with Grace, who couldn't have been more helpful and reassuring. The 3 visits were handled professionally, and the operator Paul was very thorough. We highly recommend your company, and can't thank you enough."