Banham Earlsfield

"A absolutely shameful conduct of a company. Cancel appointments after you been waiting all day then make an appointment for you at the latest notice. Contact is pitiful unless you’re making a payment. 4 times I have been held on the phone for almost a hour. I’ve been customer to this company for 31 years there will not be year 32. Shame on you"

"Do not use this company. Ordered locks online saying they were in stock, took the money, advised after a week they weren't in stock. Advised then it was a mistake and they were in stock. Advised that delivery failed and they had been returned to the store. Customer service is beyond a joke! Never have the info and never call back as promised. It's now a month later and they have no idea where the order is and I'm getting nothing other than they will advise of which they never do! I've spent so long on the phone to this lot it's ridiculous. (most of that on hold). Stay well, well away. There are plenty of other locks out there, don't be drawn in with the marketing spiel."

"I’m delighted to say, Banham are an amazing company. The lady I dealt with today was Amie. She was very helpful, very efficient and got all the paperwork to me very quickly then arranged installer straight away. His name was Gabor, also highly efficient. Thank you Banham, especially the 2 I mentioned. Sam"

"Utterly incompetent and shockingly unprofessional. I contacted Banham in early November 2025 as we decided to replace our current alarm provider. A Banham surveyor visited us within a few days to assess our layout and confirm what parts of the existing system (sensors, detectors, etc.) could be reused. Based on their assessment, we were given a work plan and a quote. I paid the full amount immediately and booked the earliest installation date - one month later, in December 2025. On the installation day, I drove two hours to be on-site for the scheduled appointment. The installation engineer’s very first words were that nothing could be installed — the surveyor had completely misjudged what could be reused (in reality, nothing), and the engineer didn’t have the required parts. After a brief five-minute conversation, the engineer simply walked out, saying he would “call the office and come back.” He never returned. No explanation, no update, no basic professionalism. Two days later, Banham casually informed me by phone that they had emailed me a new quote - twice the original price. No apology, no acknowledgement of their failure, no accountability. Just “pay double and we’ll try again in a month.” Banham wasted my time, failed to deliver even the most basic level of service, and didn’t show a shred of responsibility. If this is how they behave before any work has even started, I want nothing to do with them - and neither should anyone else."

"I purchased the Banham Marylebone Centre Door Knob - Satin Brass and the Marylebone Doctors Door Knocker - Satin Brass. I was initially delighted with my Banham door furniture but within 12 months they had become very tarnished. I thought they would simply clean up with Brasso or something similar and so I wasn't overly concerned. Being cautious I contacted the customer services team for advice and was told I could only use soapy water. When I explained that wasn't working they offered to replace my damaged items which was great but because by this point I had gone over the 2 year warranty period they later withdrew that offer. Clearly expensive door furniture like this is supposed to last more than 2 years. I'm only kicking myself that I didn't notify them before that period as my items aged really quickly (well within 12 months) and now look unsightly. I would be happy to upload photos if given the opportunity so other users can bear that in mind when considering whether to purchase."