Fuse Energy

"Abdul was very helpful. We had our smart meters installed today, and because I am 75 years old and can’t use online services, I asked if I could have an in-home display monitor instead. Abdul, who was a wonderful advisor, arranged for one to be sent to me. The customer service at Fuse is always helpful, understanding, and supportive."

"I’ve had a very positive experience with Fuse Energy, particularly when it comes to their customer service. What really stands out is the quality and responsiveness of their support team. A special mention goes to Francis, who provided outstanding assistance. His support was not only quick, but also extremely effective and precise—he understood the issue immediately and guided me through the solution in a clear and professional way"

"Touhid has been great and solved alot of problems a previous staff member should have resolved for me. He has set up another account which also should have previously been done! Great communication skills and patience whilst dealing with the issues i was having! Thank you so much!!"

"The Fuse customer service is excellent 👌. I had an issue with my gas smart meter (not caused by Fuse). I had a live chat with Abdul who responded within 30 Dec BDS resolved my issue quickly. Very impressed."

"Ram was incredibly attentive, quick to respond, and genuinely committed to getting my issue sorted as fast as possible. His communication was clear, friendly, and reassuring throughout the process. It’s rare to find someone so proactive and efficient — truly excellent customer service. Thank you, Ram, for making everything so easy and stress‑free!"