Howdens - Balham

"Quite honestly Howdens units and flooring look fine, however I will never use this company again. I have paid them over a substantial amount of money directly from my own account and they refuse to send me a receipt as they only "deal with builders" It would seem a simple thing to me produce a document marked "Invoice" or just "Receipt" with my own name and address at the top listing the items I have bought and the amount I have paid ..."

"As another person mentioned Howdens Balham kitchen designers are not competent enough, they have wrongly measured our kitchen, ordered the wrong specifications kitchen and refused to take any responsibility. Not only the entire experience has been nothing but just a nightmare starting from account opening to kitchen design to wrong size doors, wrong sink, rude staff and poor customer service. I have used other branches in the past but this Balham branch has got to be the worst in terms of competence and professionalism. Will take my business elsewhere from now on"

"Went with Howdens for a full kitchen including all appliances in June 2023. The team (especially Billy) did a fabulous job getting everything we wanted and needed in an extremely small kitchen space. Adding a dryer seemed like it would be impossible but they made it work perfectly, and proportions of countertop space to cupboard storage was very well balanced. Very happy 9 months in still with the design and materials - would definitely go with Howdens again but will be content with this kitchen for a long time!"

"Chris the Mamager in Balham is an absolute superstar Every time I need advise he is always happy to help and always gets me out of trouble Amazing customer service and love the quality advice given Would highly recommend to anyone they really give Howdens a good reputation Thank you guys for your kindness and help I will continue to do business !!"

"It’s not the biggest branch to see displayed kitchens, but it had to be the best Howdens I’ve been to. I was greeted with a smile upon arrival, and Dani (the lovely girl at the counter) went above and beyond to help out. Her customer service skills was “on point” and she dealt with me quickly and efficiently, covering everything I needed. There was a part of my order that wasn’t in stock, which I had to phone in the next day to see if it came in, before I travelled there to pick it up. Dani was the one answering my call and called me by my name as I gave details to my order (I didn’t even mention my name at this point). That is clear evidence that she takes responsibility and her customer service skills to another level, which is very rare to find nowadays. The guys at the warehouse was also very efficient, and they take their role seriously. After all, the construction industry is always on a race against the clock! I hope the hierarchy read this and acknowledge that they have a very valuable asset on board (Dani)!"