Plumus Ltd

"James attended the call swiftly with excellent customer service. He identified the issue quickly (blockage in manhole) and resolved this ensuring I was kept informed throughout. He was highly efficient, polite and had all the kit required. I was very impressed with his offer to clean the floor and remove the waste. Highly recommend James and Plumus."

"Excellent service from Matt! He was professional, punctual, and explained everything clearly before starting the work. The plumbing issue was fixed quickly and to a very high standard. Friendly, reliable, and left everything clean and tidy afterwards. I’d definitely recommend Matt to anyone looking for a trustworthy plumbing engineer. Great experience from start to finish!"

"I contacted Plumus because I urgently needed a plumber to replace my brother’s kitchen tap, which was leaking badly. My call at 11:08am was answered promptly and professionally by Sophie, who arranged for Craig to attend between 3:00pm and 6:00pm. At 12:20pm, Sophie called again to let me know that Craig had finished an earlier job ahead of schedule and would be able to arrive within the hour. Craig was a pleasure to deal with. His friendly yet professional manner immediately gave me confidence that the job would be carried out properly. He not only replaced the leaking tap efficiently, but also went above and beyond by offering help with an issue I was having with a mobile phone. The standard of Craig’s work was outstanding, and he gave helpful advice throughout the visit. His professionalism, skill and willingness to assist were greatly appreciated. Thank you, Plumus, for such excellent service — and a very special thank you to Craig for doing such a fantastic job!"

"Great service from both James who checked over and found the fault with my boiler and Andy who installed the new one. Plumus was transparent with their cost, prompt with arriving and very communicative throughout the process. Andy did a great job with the new boiler. Hopefully I won't need a new boiler soon, but I'd happily call them again for any future boiler needs. I highly recommend them."

"We had the misfortune to require a drainage engineer last week. The ground floor toilet started to fail to flush and it was backing up, and an elderly relative was staying with us which made the situation even more urgent to fix. I called someone I'd used for drainage work before when we had a blocked sink but they couldn't help until Monday, and today was Thursday. So I called Plumus who we're able to send someone out in an hour. James was excellent, immediately realising that it was only after a number of flushes the toilet would back up, and immediately lifted the manhole in our living room (its an extension). The Manhole was hidden under the floor and was tricky to access but he managed it in about 10 minutes only to find the manhole completely full. He immediately went and checked the Manhole out the front of the house and that was also full. He managed to clear the blockage with a water jet and both manholes started to empty. I was so relieved that my relative would be able to use the downstairs loo as they could not have made it upstairs. It was suggested that I had the manholes and channels all cleaned and inspected with a camera which could be done first thing in the morning- No pressure was put on me and I thought this, a good idea. Craig from Plumus arrived just after 8am the following morning and proceeded to clean all parts of the drainage system and then used a camera to inspect the drains under and at the front of the house. Luckily nothing was found which could have caused the blockage but we were told that it could have been there a very long time. Craig did spot a place in the outside drainage which may have collapsed as salt glaze pipe work was found in the channel along with stones which were hoovered out. The camera however was not able to get around a bend to see if the debris was from the soil-pipe at the front of the house. He suggested cutting an access point into the 120 year old soil-pipe so that the camera might get a better view and confirm if there was any damage that required more attention. It was felt this was not the cause of the original blockage but that further investigation should be made and he draw up a costing for the work which will not change even if we get the work done in a few months. I found James and Craig from Plumus outstanding. On time, quick but thorough, very good explanation of what they were doing and why. I have absolutely nothing but thanks for their professionalism and work. The initial unblocking cost £180 (took ~45 minutes and its £150+vat for the first hour) and the subsequent survey, £970 including VAT (5 hours of work). The proposed further investigation has been priced at £480 all in. These type of issues come out of the blue and are never nice and always pricey but James and Craig from Plumus made it a straightforward and pleasant experience. They ensured the property was not damaged by their equipment and cleaned up very well. I would highly recommend Plumus, and specifically James and Craig for any similar work."