Resi

"After a bad experience with my previous architect, I spent a long time researching firms before deciding who to use on my renovation project. I knew it wasn't going to be a straightforward, so getting the right architect was much more important to me than simply finding the cheapest quote. One of the reasons I chose Resi was their experience with similar projects in Lambeth. They showed me examples of comparable projects and their track record, which made me feel much more comfortable than simply being told they were experienced. Because of the nature of the project, Resi put me in touch with Nick Stockley. I'd spoken to quite a few architects by then, but I liked Nick's approach. He didn't tell me what he thought I wanted to hear; he explained in detail what was likely to give the project the best chance of securing planning permission, why, and answered every question I had. As this was my first project, I really appreciated the time he took to explain everything properly. Once the project got underway, Amar, the Project Lead, took over the day-to-day management. He kept me updated, stayed on top of things with Lambeth, chased progress when needed and quickly dealt with any requests for additional information. Communication was excellent throughout, costs were clear from the start with no hidden surprises, and the dashboard made it easy to keep track of drawings, documents and progress. A big thank you to Nick, Amar and the wider Resi team for all their help. It wasn't always a straightforward project, but having the right people on the job made a huge difference. I'd happily use Resi again!"

"My wife and I cannot recommend Ben and the team at RESI highly enough. From the very beginning of our project, the service was exceptional. Ben was professional, knowledgeable, approachable, and always willing to answer questions throughout the process. Communication was excellent from start to finish. Every stage was clearly explained, timelines were managed fantastically through the Online Portal, and any queries were dealt with quickly and efficiently. The entire team was friendly, supportive, and genuinely felt invested in the design. I would not hesitate to recommend Ben and everyone at RESI. A fantastic experience from start to finish."

"An update of our experience so far I feel like you get what you pay for. They were significantly cheaper than traditional architects and save costs where they can. We felt Resi were the best option for us at the time as we didn't have a massive budget and our planned works weren't necessarily ground breaking. We provided lots of information for what we wanted including a blueprint of our design. Our initial meeting was 45 in which they showed the design they had prepared. It was practically like for like what we had provided but all the changes they made had to be redacted back to the original because we realised this wouldn't be approved. We didn't really have a change to amend there design and charged us for amendments. We had 45 mins total meeting for our design for the whole house. Considering we had a 2 hour consultation independently with our kitchen designers and 1.5 hours for the bathroom, to only get 45 mins with Resi for our whole house seems very short! And yes, it was very rushed and having to deal with any changes over email is very difficult. We had to find lots of issues with the design ourselves and lots of reasons why it may not have been granted planning. We would have appreciated these to come from Resi and not us having to research ourselves. One of the selling points for us to use Resi at the start was because they offer price estimates for the works. Now, from our experience it was high level estimates with massive ranges and very expensive compared to the quotes we sought independently."

"Prior to proceeding I conducted a lot of research into companies providing planning services, there are dozens of companies! I spoke to a few, all offering similar services but Resi representatives went the extra mile to make me feel more confident in their services and abilities. Everything was explained, no hidden costs, no grey areas, all documented and plans produced in a timely manner as promised I also compared prices, Resi for service it provides has an extremely competitive rate. My experience from the outset was one of professionalism, regular communication and clarity. My Architect was Anesa is very knowledgeable, she listened, had patience and explained each step clearly, her expertise is excellent, our plans are exactly how we envisioned. I find the dashboard exceptionally useful and great for ease of access to all aspects of my project, all stages logged and next steps clearly identified, including all associated costs I genuinely have found working with Resi incredibly easy and stress free"

"Planning approval granted for our home extension! Huge thanks to the whole Resi team for their support, expertise and responsiveness throughout the project. Before starting this I had absolutely no idea how much work – and how many stakeholders – are involved before you even get to the build stage. The Resi team made the whole process much clearer and far less stressful from day one. A special mention to Heather, who answered all our questions and gave us the confidence that Resi was the right partner to help us navigate the council and planning process. She played a big part in us deciding to go ahead with Resi. A special thank you as well to Ulker (the most patient architect with our many changes of heart), Jack from Resi Connect, Kavek our account manager, Danielle who guided us through planning, and Andrew who somehow manages to send helpful emails even on Sundays. The platform itself is excellent and very easy to use. Everything is in one place — tenders, drawings, key documents, uploads etc. — so there’s no digging through endless email threads. The shared inbox also makes it really easy to keep everyone aligned, including my partner. Resi Connect is another really useful feature, giving access to vetted partners and specialists which saved a lot of time trying to find trustworthy professionals ourselves. When we first researched options for our extension design and planning drawings, Resi weren’t the cheapest (though definitely not expensive either), but in hindsight they’re genuinely great value for the level of support you get. Having experienced professionals available to guide you through planning permission, technical drawings and all the steps before building starts makes a huge difference. Resi are a fantastic partner to have — with the architectural expertise, planning knowledge and network you need to navigate the process confidently. A genuinely great team to work with and we’re very grateful for all the help along the way. If we ever do another extension project, I’d happily work with Resi again."