ROCKSURE BUILDING SERVICES T/A , RBS DAMPPROOFING

"Roy and Gee came to remedy some work they carried out in 2022. During their visit, they broke the tenants' flat screen tv by dropping it and damaging it. They have been sent photos of the damage over a month ago and there has been no communication on when this will be replaced. Totally unprofessional with zero communication!"

"I enlisted the services of Rocksure Building Services to address an issue of damp and a suspected leak in my property. I was thoroughly impressed by their meticulous approach in investigating the issue and providing effective recommendations to rectify it. The offer/quote was detailed enough I could understand very well their proposals, options and (very competitive) prices. Throughout the renovation process, Roy kept me updated with regular progress reports, which was particularly helpful as I am not physically present at the property (buy-to-let property). Their work was exceptional, with their flexible approach to timing, efficiency in carrying out the work, impeccable finishing, and effective solutions, making them a pleasure to deal with. Their excellent customer service focus only added to the overall positive experience. I will definitely be reaching out again for future needs :-)"

"This company has gone bankrupt, but still the owner Clem Dene is undertaking all kinds of building work, accepting cash as the only method of payment. He emailed me a quote with a list of jobs that I required, only afterwards informed me that only roof was included in that price. The roof that he and his builder did is in fact a pond, not a roof. I paid for the gutter, but that was not fixed. Water is splashing everywhere. He didn’t remove the rubbish after his work and didn’t cut the concrete on the floor that he already took money for."

"We had Callum and the team fix three areas of damp in our property. Roy, Gee and Bradley were all excellent. They arrived on time, and were all more than willing to talk us through the process. While there was naturally a lot of mess, they did their best to keep it tidy and left it in a great condition. The finish was to an extremely high standard, and the twenty year guarantee has given us a lot of peace of mind. Will definitely use Rocksure again."

""ABSOLUTELY BRILLIANT" I spent weeks looking for a tradesman on check-a-trade and mybuilder to fix the issue of bridging over the damp proof course, replastering internal walls, a bathroom renovation and building an extension. I found Rocksure Building Services whom do not subscribe to check-a-trade or mybuilder etc, and do not have many reviews. So I was little unsure of whether to use them, but I am very glad I did. Roy, the project manager came round on time, he did not try to up-sell, emailed me the quote within 1 days, and started 2 days later at my request. Plastering works (carried out by Richard) were due to take 4 days due to other jobs they had on, but they knew we were in a hurry to get it finished with an impending moving-in date, so worked longer days and finished a day early. Richard was very friendly and helpful, and gave good advice on DIY I was carrying out myself. Damp proof course works (carried out by Gee) were completed on time and to a very good standard, as was the fitting and repositioning of air bricks below the floor (a previously botched job). They even repaired my broken pathway. I previously had two plumbers lined up to start the bathroom work that week, and they both let me down last minute with regards to start dates. Luckily Gee, who completed the DCP works, is also a plumber, managed to work it in around his other jobs. We are very happy with the bathroom - it looks better then we could have expected! Richard helped re-slate a broken fireplace board, I had no tools or experience, but he took some time out to help me out. Probably saved me a lot of time and money buying things I did not need. Gee took time out to help me take the front door and fridge doors (an American style fridge which was way too big-always measure first!) off to get it into the kitchen and even helped carry some heavy furniture upstairs. I would definitely recommend this company if you are looking for someone in the Croydon/South/Southwest London area to carry out work in a timely and professional manner. They were all very friendly and keen to help out with any questions I had, and went above and beyond their official roles to help me and my family."