Saunderson Security Ltd

"Incredible service and product. I was really struggling to find what I needed or even getting any advice or help. Then I found Saunderson, who knew what I needed, helped me and got the part to me in double quick time. Mine was a very small requirement but they made me feel like the most important customer they had. Can not praise them highly enough."

"I wish I could give zero stars! After receiving a faulty lock, I reached out to customer service, hoping for a quick resolution. Instead, they tried to convince me that the lock wasn’t faulty. Seriously? They even sent it back to me, expecting me to reinstall it and make videos of the issue! If you want videos, come and install it yourself! The lock is clearly defective, yet they refuse to send it to the manufacturer for testing. P.S. I only bother to write reviews when the service or product is really bad, I have other better things to do!! You kept the lock for over a month! I had the lock examined by an independent examiner before sending it, and it was confirmed that it is faulty. I have raised a complaint with ABUS about your company already! To top it all off, you'll spend a small fortune on their 0845 number just trying to reach them. The after-sale customer service is abysmal. Save yourself the headache and avoid this company at all costs."

"Fantastic service,quick delivery and great prices. Michael sorted an exact replacement for an ERA lock - keyed alike to my other locks. Keep up the good work!"

"I received my night latch in less than 24hrs of ordering and delivered exactly where I asked it to be placed. Free delivery, well wrapped, great price and a good easy to use web site. Thank all your staff, they did a great job."

"Saunderson Security and Otto in particular are incredibly helpful and knowledgeable. They were extremely helpful when I was choosing a lock, and sorted out a manufacturer's defect really quickly and hassle free. They had finishes and locks which other locksmiths said they couldn't get. Competitive prices and highly recommended for fast service, help and all round peace of mind. Couldn't ask for better."