So Energy

"Avoid this company! It’s fine as long as you don’t have any issues. When an issue arises no one within the company takes any ownership to resolve or rectify the problems. They just send standard contradictory emails completely missing the points. This has been the worst energy company I’ve ever dealt with. I’m seeking advice from the ombudsman to terminate contract without fees as the level of service is so poor."

"Went to switch but couldn't do my gas and electric so sent me an email saying switch wasn't going a head. A few days later how ever they switched my gas, I called straight up and requested for it too change back as I want to pay all under 1 app. For them to try to take over £100. So again I called up and it hadn't been switched back, so again the person attempted to do this. More money tried to be taken so again I called up, this time he managed to switch back but was out of the 14 day cooling off period. So now they want to charge me £50. So again I called up to be told they will only look at it if I remember the day the phone call took place.... spent ages looking through my call log to find the 3 calls. So now waiting to see if they will remove charge. Absolutely disgusted. Seems like a scammer Company. Just be careful. Customer service are just rude and unhelpful too"

"Absolute frustration dealing with So Energy - look elsewhere! Some examples of why I think So Energy has provided the worst service: Allowed my energy supply to be wrongly transferred, twice. Each time I contacted So Energy immediately to tell them to stop this - but each time So Energy let it happen. This led to months where my account was out of my control, payments cancelled, and invoicing/meter reading unreliable which took hours of my time to fix. Overcharged me massively - after I agreed a monthly direct debit amount with So Energy (after they wrongly cancelling my existing direct debit!) So Energy immediately charged me 300% the agreed amount. Allowed my address to be linked to the wrong supplier - despite telling me they've fixed this, So Energy did not. This led me to being stuck with So Energy unable to switch away until this is fixed. This has cost me time and money, particularly as... So Energy are hundreds of pounds more expensive than competitors based on my current usage - so not only do you get messed around by So Energy, you pay out more for the privilege. Good luck trying to speak to them when you want any of this to be fixed. My emails frequently receive no response, and if they do get a response it's many days later. Phone lines are unreliable. I typically have to call 3-5 times before I can be connected to an agent because of disconnects. Automated phone security always fails because it requires I enter a regular direct debit - my direct debit is variable so there isn't a regular amount to enter. I must have spent upwards of 10 hours on the phone with them over time just trying to sort out So Energy's mistakes. You could try and complain to them - but again, good luck. The complaints I raised have been closed without resolution on multiple occasions, even without any communication. I've had to chase So Energy multiple times to get any responses. To sum up - go elsewhere. There are hundreds of energy companies out there, many cheaper than So Energy. Why subject yourself to stress and annoyance!?"

"So Energy installed a smart meter and monitoring system that never worked properly from day one. Despite multiple phone calls and emails over a long period of time, nobody came out to fix the issue. I made it very clear that I was unhappy with the service, but my complaints were repeatedly ignored. After switching suppliers, I then started receiving threatening letters from So Energy claiming I owed £262 and stating that my account was in default and could be passed to bailiffs. The problem is, I had received no prior correspondence asking for payment or notifying me of any outstanding balance. My direct debit was still active, so if there was genuinely money owed, they could have simply collected it directly. The whole experience has been extremely disappointing and stressful. Poor communication, unresolved technical problems, and aggressive debt collection tactics are not acceptable customer service. It’s no surprise customers choose to leave. I would not recommend this company based on my experience."

"There was some damage done to my property while the scaffholding was installed(27/11/2025).After a lot of emails and phone calls ,they promised me the damage will be repaired. In the end, I fix it from my own pocket and no compensation was offered. Very poor communication and customer service skills, I gave them the chance to fix this situation but nobody cared. Also, the scaffholding team entered my garden without my permission to remove the scaffholding while I was not at home. Products work great but it's such a shame that they lacking so badly in customer service ."