West 4 Joinery LTD

"We had an horrendous experience when dealing with West4 Joinery Ltd who were tasked with installing a new front door for us. Tip: stay well clear of this company for front doors (I can't comment on their other services). Since their installation, our door has warped so much that our lock won't turn properly. I also had to deal with rude, unhelpful and arrogant staff there. Dealing with West4 was by far the single most stressful part of our full house renovation. Stay clear."

"We were recommended W4Joinery but frankly, I now wish that hadn't happened. W4's brief was to replace (middle) of three sets of double doors with a pair matching the remaining two and reinstall existing locks etc for best match. When the new doors were delivered W4's fitters firstly found that no provision had been made for door furniture...and then found they were too large and took them back to the workshop to adjust. By the time they completed installation it was cold and dark and well time to be able to shut them! Within hours W4 had sent its final invoice which we paid before fully inspecting...mistake. When we did have a chance to inspect properly we found that tops and bottoms of (external!) doors had not been painted to repel water and external features of doors had insufficient coats applied to weatherproof. Apparently both jobs had been 'forgotten' because of the late night completion... We also noticed that the new doors measurements differed from both the existing pairs in ways readily visible to the eye and that was because they did not match the measurements W4 itself supplied as specification of the brief. W4's fitters came back to sort out the defective painting (an even later night!) but for reasons best known to itself is now refusing even to admit that it was supposed to be matching the existing doors. We still await its explanation of why the measurements of the doors as supplied do not match those in its own specification...no doubt that will be made clearer in court."

"West 4 Joinery were a pleasure to deal with from start to finish. They were professional, responsive, and easy to work with throughout. The new doors look excellent, are very well made, and have made a noticeable difference in both noise reduction and draughts. The whole process was smooth and the end result is exactly what we wanted. Highly recommended."

"I have used these guys to replace a number of windows in my old victorian house in W3 over the last 3 years. They make lovely wooden replacement windows - they look great, function effectively and they install them quickly and with minimal fuss and mess. What they don't know about replacing windows isn't worth knowing.."

"We would very much like to express our enormous gratitude for the amazing work done in our house by West 4. On our ground floor, we had three rather dilapidated windows and one set of French windows which were getting rather unsightly and also functioning pretty sub-optimally. West 4 came to the house with new windows and doors prepared and installed them beautifully within the course of a single day. The new windows and doors are very elegantly designed and perfectly fitted (as illustrated by the attached images). The latches and other furniture are also both visually ideal and perfectly functional, so that it is possible very easily and conveniently to keep all the windows open to just the right degree at any given time. On top of that, the installers fitted a cat flap in the perfect position in the lower glass panel of the French windows, making life easy for both our cat and our small dog! We could not be more happy with all aspects of this project. Communication was excellent at all stages, the project turnaround time was extremely reasonable and the work done in the house was outstanding and achieved the minimum level of intrusion in our (slightly complex) daily routines. Within a day, what had been something of a domestic disaster area was transformed into a superb set of doors and windows which ideally complement both the internal rooms and the external garden. However, that is only half the story. Amazingly, this truly first-class work was all done for us at absolutely no cost! The reason for this extraordinary generosity is that West 4 were aware that we have a rather challenging domestic environment in that we have two autistic sons now in their 20s but with severe behavioural deficits. As a mark of incredible kindness and sympathy, West 4 agreed to do the entire work for us for free in the circumstances. It must be said that, with autistic children, one sees the entire gamut of human nature, ranging from fairly undisguised hostility to obvious and often moving sympathy. Suffice it to say that West 4 completely redefine the latter end of the scale. Not only have they shown enormous consideration for our difficult position, but they have given us an extraordinary and extremely morale-lifting embellishment to our house. It is incredibly moving and kind that they have done this remarkable act. If one needs any evidence of the essential goodness of human nature in our troubled times, then, as far as we are concerned, one need look no further than West 4 and their extraordinary generosity to us. It goes without saying that we wholeheartedly recommend their services and wish them the very greatest commercial and personal success. They most thoroughly deserve it."